Q: Is this car charger compatible with my Tesla Model Y?
A: Yes! The 2025 FastCharge Pro works with all 12V/24V vehicles, including Tesla, Ford, Toyota, etc.

Q: Does the product come with a warranty?
A: Yes! All products include a 3-Year Warranty and 30-Day Money Back Guarantee.

Q: How do I install the car phone mount?
A: Watch our 60-second video tutorial or read the step-by-step manual .

Q: Why is my charger not working?
A: 1. Check if the car ignition is on. 2. Unplug and reinsert the charger. 3. Contact support for replacement.

Q: Can I return a product after 30 days?
A: For defective items, exceptions may apply. Email support@tsinggrid.com with your order number.

Q: How long does a warranty claim take?
A: We process claims within 2 business days. Replacement shipped same day if approved.

Q: Do you ship to Hawaii/Alaska?
A: Yes! Free standard shipping to all 50 states.

Q: When will my order arrive?
A: International: 7-14 business days.

Q: What payment methods do you accept?
A: Credit cards (Visa/Mastercard/American Express), PayPal, and Klarna financing.

Q: Is my payment information secure?
A: Yes! We use SSL encryption and comply with PCI-DSS standards.